Privacy Policy
Last Updated: 11/28/25This Privacy Policy describes how HERO Business Coaching & Consulting (“HERO,” “we,” “our,” or “us”) collects, uses, and protects your information when you interact with our website, services, or the HERO Advisor chatbot.By using our site or the HERO Advisor, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:A. Information You Provide
When you interact with HERO Advisor or submit a form, you may provide:- Name
- Email address
- Company name
- Company website
- Messages, questions, or other information you voluntarily share
- Any additional details provided during scheduling or communicationB. Automatically Collected InformationOur website and chatbot may automatically collect:
- IP address
- Browser type and device information
- Page interactions, timestamps, and click behavior
- Chat interactions and responses for service improvementC. Information from Third PartiesIf you schedule a call or engage through another platform (e.g., Calendly, email, WhatsApp), we may receive information from those tools depending on their settings.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide coaching or consulting information
- Assess fit for HERO programs and services
- Schedule and conduct Impact Calls or consultations
- Improve the HERO Advisor and website experience
- Send updates, confirmations, or relevant communication
- Maintain business records or comply with legal obligationsWe do not sell your personal information.
3. How HERO Advisor Uses Your Data
The HERO Advisor chatbot processes your messages to:
- Provide helpful responses
- Answer questions about our services
- Ask qualifying questions to determine fit
- Forward your information to the HERO team when appropriate
- Assist in scheduling consultationsChat interactions may be stored or analyzed to improve accuracy and performance.
Chatling.ai, the chatbot platform, may also process data per its own Privacy Policy.
4. Sharing of Information
We may share your information with:
- Service providers (e.g., Chatling, scheduling tools, email providers)
- Platforms used for communication or booking
- Consultants or team members assisting with client onboardingWe do not share information with unrelated third parties except in cases of:
- Legal requirement
- Protecting rights, safety, or property
- Preventing fraud or abuse
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute security.If you believe your information has been compromised, contact us immediately at:
[email protected]
6. Data Retention
We retain your information for as long as necessary to:
- Provide services
- Fulfill legal and business obligations
- Maintain records of communications with potential or active clientsYou may request deletion of your information at any time.
7. Your Rights
Depending on your location, you may have rights such as:
- Accessing the data we hold
- Requesting correction or deletion
- Opting out of communications
- Restricting certain data usesRequests may be submitted via email.
8. Cookies & Tracking Technologies
Our site or chatbot may use cookies or similar technologies to improve performance, analyze usage, and personalize interactions.You can manage cookies through your browser settings.
9. Children’s Privacy
Our services are intended for adults and business professionals.
We do not knowingly collect information from individuals under 18.
10. Changes to This Policy
We may update this Privacy Policy periodically.
Revised versions will be posted with an updated “Last Updated” date.
11. Contact Us
For questions about this Privacy Policy or your data, contact:HERO Business Coaching & Consulting
Email: [email protected]Website: https://herobusinesscoaching.comLocation: Boynton Beach, FL USA
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